To Cancel All Your BOC Credit Cards

You may cancel your Card by closing your Credit Card Account at any time by sending an email to BOC Online Banking at card.au@bankofchina.com or by calling our Customer Service Hotline.

There are two steps in the card cancellation process:

Step 1
is the pre-cancellation process : after we accept your pre-cancellation request, we will not approve any debit authorisations into your Card Account, including new Purchase transactions, Cash Advances, Pre-Authorisations etc. The pre-cancellation process of 45 days is to allow any pre-approved transactions that have been authorised by you to go through and for you to pay any outstanding amount.
Step 2
after the 45 days, if your balance is nil, we will close your Card Account. If you still have a debit or credit amount in your Card Account, you need to pay any outstanding amount or withdraw any credit amount to fully close the account. You may also ask us to transfer any remaining balance to a nominated account. The interest for debit balance or any Fees under the Credit Card Contract will be calculated and charged until they are fully paid.

To cancel 1 credit card, where you hold more than 1 BOC Credit Card

You may cancel one Card and retain your credit card account for your remaining cards at any time by sending an email to BOC Online Banking at card.au@bankofchina.com or by calling our Customer Service Hotline.

There are two steps in the card cancellation process:

Step 1
is the pre-cancellation process: after we accept your pre-cancellation request, we will not approve any debit authorisations on that card account, including new Purchase transactions, Cash Advances, Pre-Authorisations etc. The pre-cancellation process of 45 days is to allow any pre-approved transactions that have been authorised by you to go through and for you to pay any outstanding amount.
Step 2
after the 45 days, if your balance on that card account is nil, we will cancel the Card. If you still have a debit or credit amount in your Card Account, you need to pay any outstanding amount or withdraw any credit amount to fully close the account. You may also ask us to transfer any remaining balance to a nominated account. The interest for debit balance or any Fees under the Credit Card Contract will be calculated and charged until they are fully paid.

Note: When your Card Account is closed your Rewards Program is immediately terminated and any points in your Program Account will be cancelled. Please refer to our Rewards Program Terms and Conditions.